We have over 6 years of experience.
Contact our customer service department, and a technician will be dispatched to your location.
To restart your CPE, unplug from power outlet for 3-5 minutes then plug in and wait 3-5 minutes for CPE to boot up and re-connect to our system.
Your CPE power adapter has two(2) network ports, poe and lan. Ensure the CPE and router is unplugged. Then Connect the CPE to the POE port and the router to the LAN. Plug in the CPE power adapter and wait 3-5 minutes before plugging in the router.
Our hotspot login page is for our mobile customers only. If you see a login page as a direct customer, you are seeing this in error. Please restart your CPE and try again. If the problem persists, please contact customer service immediately.
On termination of service, A technician will visit your premises to disconnect and remove our equipments.
Hosting of servers without permission is prohibited on our home network and will lead to the termination of your service.
To terminate your sevice, send us an email requesting immediate termination of your service or fill out our termination request form in office or online.
To upgrade your internet speed, send us an email requesting speed upgrade or contact customer service and they will gladly assist you with the upgrade
From Scotiabank Bill Payment Menu, add 247 Shouts as new payee with your account number. You account number can be found on your Invoice or requested through customers service.
Cross-Bank transfers allows you to transfer from any bank to our Scotiabank account. Please put your account number in the description or provide us with your payment details for quick update of your payment.
You account number and invoice number are parameters used to identify you as the owner of the account. Please do not share your account number and or invoice number with anyone that is not a representative for you our your account.
Payment transfers and our payment account are used to identify the your payments and credit your account. Please keep both information private and confidential so it is clear.
Payments are due in 30 day intervals starting from when you are first installed. Invoices are generated 5 days before the due date, and you have until 5 days after the date for payment.
Billing history is available in the My Account section of our website. Create an account using your Acount Number and the latest Invoice number and you will be able to see your payment history.
Payment history is available in the My Account section of our website. Create an account using your Acount Number and the latest Invoice number and you will be able to see your payment history.
Accounts are automatically suspended for non-payment of bills. Accounts are automatically re-activated when the full balance and re-connection fee is paid.