We have over 6 years of experience.

Basic

  • Getting started with our Internet Service
    • Contact our customer service department, and a technician will be dispatched to your location.

  • Restarting your CPE(Customer Premise Equipment)
    • To restart your CPE, unplug from power outlet for 3-5 minutes then plug in and wait 3-5 minutes for CPE to boot up and re-connect to our system.

  • Connecting CPE to router
    • Your CPE power adapter has two(2) network ports, poe and lan. Ensure the CPE and router is unplugged. Then Connect the CPE to the POE port and the router to the LAN. Plug in the CPE power adapter and wait 3-5 minutes before plugging in the router.

  • Getting login page?
    • Our hotspot login page is for our mobile customers only. If you see a login page as a direct customer, you are seeing this in error. Please restart your CPE and try again. If the problem persists, please contact customer service immediately.

Techinical

Payment

  • Pay with Scotiabank Bill Payment
    • From Scotiabank Bill Payment Menu, add 247 Shouts as new payee with your account number. You account number can be found on your Invoice or requested through customers service.

  • Pay from any other bank
    • Cross-Bank transfers allows you to transfer from any bank to our Scotiabank account. Please put your account number in the description or provide us with your payment details for quick update of your payment.

Privacy

  • Sharing account and invoice number
    • You account number and invoice number are parameters used to identify you as the owner of the account. Please do not share your account number and or invoice number with anyone that is not a representative for you our your account.

  • Sharing payment information
    • Payment transfers and our payment account are used to identify the your payments and credit your account. Please keep both information private and confidential so it is clear.

Billing

  • When is my payment due?
    • Payments are due in 30 day intervals starting from when you are first installed. Invoices are generated 5 days before the due date, and you have until 5 days after the date for payment.

  • I never received billing notification
    • Billing history is available in the My Account section of our website. Create an account using your Acount Number and the latest Invoice number and you will be able to see your payment history.

  • I never received payment notification
    • Payment history is available in the My Account section of our website. Create an account using your Acount Number and the latest Invoice number and you will be able to see your payment history.

  • How do I re-activate a suspended Account?
    • Accounts are automatically suspended for non-payment of bills. Accounts are automatically re-activated when the full balance and re-connection fee is paid.